You are only as good as the people who work for you. So one of your critical responsibilities is to attract and retain the people who deliver the IT services for your business. And it isn't just about money.

Everyone has bills to pay, of course. If you pay too little, people won't join. And if all you do is pay above market, then people won't stay with you for too long either. Get the salary about right, and numerous surveys list the next most important factors as job satisfaction, achievement, personal development and recognition.

We have worked with IT organisations to implement skills frameworks, such as SFIA, which provide a reference model for the skills (and the level of proficiency) they need to develop and operate their information systems. We have then used it to map out career development paths for their staff, resource projects appropriately and make their recruitment more effective.

In addition to these hard skills, we've helped client staff develop their interpersonal skills through workshops, role play and one-to-one coaching. We support these activities with a series of personal development guides.

To request a free copy of the personal development guide on how to deliver and receive feedback, please complete your name and email address in the box on the left of this page.